Dear Mr Drummond.

There comes a time in life when one has to put pen to paper, such time has surely arisen.

With reference to your private and confidential letter received a few days ago (Dear Webbs  (Leverington) ROU !! 217678)( relating to your proposed increase carriage charges, I make the following comments.

The first apathy paragraph is filled with total garbage, just hiding the real facts that Smith News are giving every excuse available to rob their Newsagent customers yet again with outrageous demands of increasing delivery charge by some £255 a year making the overall total near £3000 a year.

Your company had the audacity last year to introduce a so called NEW “Labour Charge” when the previous year you had promised no increases. It was too laughable for words, when has labour NOT been associated to delivery charge? I was under the impression that your vehicles were driven by human beings, apparently not, must have been robots!

The current situation is surely this, your company has been cutting its cloth for far too long, whereby the service to us customers is mostly unsatisfactory and in some cases sheer right appalling,  we have seen Smiths News introduce outside “foreign” contractors who are working in conditions that is not allowed in this country. They ride around in vehicles that are mostly “rust buckets” and breakdowns is the norm in many areas.

Introducing a increase delivery charge from November is totally out of order, we Newsagents cannot be expected to be subjected to a near £3000 a year charge, when in all fairness the service your Company currently provides fails miserably in most cases.

I am personally seeking legal advise, and if need be will be advising members of my other business HNDA ltd NOT to pay the proposed increase fees. I will keep you informed, but in the meantime I suggest you inform the powers to be, for if it means going down the same route as I did over Smiths News Christmas day charge then rest assure Brian Webb will go to the courts yet again.

Yours sincerely,

A very unhappy Newsagent.

Brian Webb.

217678